LibreOffice in public service: First impression of the future users

László Berényi, National University of Public Service, Institute of E-Government
Péter László Sasvári, National University of Public Service, Institute of E-Government


There are definite intentions and efforts for spreading open source office software in the Hungarian public service. However, LibreOffice offers almost the same functionality than Microsoft Office, document compatibility may be problematic, and both the appearance and the access to a part of functions are different. Even a partial changeover raises several challenges concerning technical issues, system safety, and users’ education. This paper investigates the users’ opinions about LibreOffice Writer. The target audience is the higher education students as the future users of the software. The research method includes a (1) preliminary survey about the computer usage habits, (2) preparing a two-page document including typing, text-formatting, tables and diagrams, (3) and a final evaluation survey about the experiences. The goal of the study is collecting information about the opinions and impressions about working with LibreOffice Writer. Exploring the user profiles and the critical issues are important for establishing effective training programs. Results show that the involved students feel using LibreOffice more difficult than Microsoft Word. However, the similar surface and functions are available, the deviation from the usual increases the time need and decreases personal satisfaction. Targeted training is necessary for supporting the implementation intentions including developing higher education programs.


[1] BÁNYÁSZ, P., The Emergence of Cyber Security in The Scientific Community. Hadmérnök. 13, 3 (2018), p. 362–377.

[2] BASS, F. M., A new product growth model for consumer durables. Management Science. 15, 1 (1969), p. 215–227.

[3] BERÉNYI, L., Changing Trends in ICT Use - A Generation Y Analysis. Theory Methodology Practice: Club of Economics in Miskolc. 13, 1 (2017), p. 9–16.

[4] DÜLL, A., SCHOCH, A., STRAUB, M., Cybersecurity in the European Union. In: Hansen, H., Müller-Török, R., Nemeslaki, A., Prosser, A., Scola, D., Szádeczky, T. (eds.) Central and Eastern European e|Dem˛and e|Gov Days 2018: Conference proceedings. Facultas Verlags- und Buchhandels AG, 2018, Wien, Austria, p. 313–323.

[5] GALLEO, M. D., BUENO, S., RACERO F. J., NOYES, J., Open source software: The effects of training on acceptance. Computers in Human Behavior. 49 (2015), p. 390–399.

[6] GAMALIELSSON, J., LINDELL, B., Long-Term Sustainability of Open Source Software Communities beyond a Fork: A Case Study of LibreOffice. In: Hammounda, I., Lundell, B., Mikkonen, T., Scacchi, W. (eds.), Open Source Systems: Long-Term Sustainability. OSS 2012. IFIP Advances in Information and Communication Technology, 2012, Berlin, Springer, p. 29–47.

[7] GWEBU, K. L., WANG, J., Adoption of Open Source Software: The role of social identification. Decision Support Systems. 51 (2011), p. 220–229.

[8] JOSEPH, R. C., KITLAN, D. P., Key Issues in E-Government and Public Administration. In: GARSON, G. D., KHOSROW-POUR, M., Handbook of Research on Public Information Technology, 2008, Hershey, IGI Global, p. 1–11.

[9] KOVÁCS, L., NEMESLAKI, A., ORBÓK, Á., SZABÓ, A., Structuration Theory and Strategic Alignment in Information Security Management: a Comprehensive Research Approach and Program. Academic and Applied Research in Military and Public Management Science. 16, 1 (2017), p. 5–16.

[10] KRASZNAY, CS., A kiberbiztonság stratégiai vetületeinek oktatási kérdései a közszolgálatban. Nemzet és Biztonság: Biztonságpolitikai Szemle. 10, 3 (2017), p. 38–53.

[11] LÁSZLÓ, G., A közigazgatásban használt szoftverek komplex hatásai. Információs társadalom. 7, 2 (2007), p. 93–106.

[12] ORBÁN, A., A közigazgatási informatika oktatásának egyes aspektusai. Pro Publico Bono: Magyar Közigazgatás. 3 (2013), p. 111–120.

[13] RAB, Á., Nyílt forráskódú szoftverek a gazdaságban és az e-kormányzatban. Információs Társadalom. 8, 3 (2008), p. 157–162.

[14] ROSSI, B., RUSSO, B., SUCCI, G., Adoption of free/libre open source software in public organizations: factors of impact. Information Technology & People. 25, 2 (2012), p. 156–187.

[15] SARRAB, M., HUSSAIN REHMAN, O. M., Empirical study of open source software selection for adoption, based on software quality characteristics. Advances in Engineering Software. 69 (2014), p. 1–11.

[16] SZÁDECZKY, T., Cybersecurity Authorities and Related Policies in the EU and Hungary. In: Hansen, H., Müller-Török, R., Nemeslaki, A., Prosser, A., Scola, D., Szádeczky, T. (eds.) Central and Eastern European e|Dem˛and e|Gov Days 2018: Conference proceedings. Facultas Verlags- und Buchhandels AG, 2018, Wien, Austria, p. 287–300.

[17] WARING, T., MADDOCKS, P., Open Source Software implementation in the UK public sector: Evidence from the field and implications for the future. International Journal of Information Management. 25 (2005). P. 411–428.


Central and Eastern European e|Dem and e|Gov Days 2019

Cyber Security and eGovernment
Proceedings of the Central and Eastern European E|Dem and E|Gov Days, May 2-3, 2019, Budapest
Facultas, 1. Ed., 536 p.
ISBN: 978-3-7089-1898-3,
ISBN: 978-3-903035-24-9

Editors: András Nemeslaki, Alexander Prosser, Dona Scola, Tamás Szádeczky