Abstract:

The process of e-Governance building in the Republic of Moldova, amplified with the adoption of the e-Transformation governmental program, highlighted the issues that require a proper approach to local conditions and specificities. A specific feature of Moldovan society is that the country's population is mostly rural. In rural areas, the sensitivity to new services and the affordability of ICT tools are lower. Another feature is that the administrative structure at the local level is very fragmented; the administrations manage small budgets that cannot cover the needs of implementing e-Governance solutions. In general, the capacity to finance ICT projects in the public sector is below the need. At the same time, some trends and indicators regarding the level of e-Governance development in the Republic of Moldova: literacy level, ICT skills, access to the Internet, use of mobile telephony, use of electronic services, etc. shows that there is significant potential to explore new opportunities, in particular, based on innovation and involvement of different social partners to support efforts to build e-Governance. The article addresses the issue of identifying new opportunities for e-Governance solutions in the context of economic and social disparities present in the Republic of Moldova. The opportunities are based on more active involvement of social stakeholders, the use of more affordable new technologies, and the adoption of policies aimed at optimizing the use of available resources.

References:

[1] ICT for Local Government. Handbook. E-Governance Academy. 2007. http://ega.ee/wp-content/uploads/2015/02/project_ICT_for_Local_Government.pdf [2] RAHMAN, Hakikur, Framework of E-governance at the Local Government Level. In: Comparative E-Government. 2010. http://www.springer.com/gp/book/9781441965356 [3] Tallinn Declaration on eGovernment at the ministerial meeting during Estonian Presidency of the Council of the EU on 6 October 2017. https://ec.europa.eu/digital-single-market/en/news/ ministerial-declaration-egovernment-tallinn-declaration [4] MULDER, H., KONTAKOS I., Rethinking the Public Spending on ICT projects. https://www.standishgroup.com/sample_research_files/Dutch4.pdf [5] GRECU, M., COSTAȘ I., A. Reaboi. E-Government Services in Moldova: Value and Opportunities. Proceedings of the Central and Eastern European e|Dem and e|Gov Days 2017, Budapes. [6] Governance eTransformation Project - Financial Statements 2012. http://egov.md/ro /transparency/ reports/audit-proiect-etransformarea-guvernarii-anul-2012. [7] HEEKS, Richard, e-Government Benefits And Costs: Why e-Gov Raises Not Lowers Your Taxes. https://ict4dblog.wordpress.com/2011/09/29/e-government-benefits-and-costs-why-e-gov-raises-not-lowers-your-taxes/. [8] PARDO, Theresa A., NAM Taewoo and BURKE G. Brian, E-Government Interoperability: Interaction of Policy, Management, and Technology Dimensions. Social Science Computer Review 2012 30: 7 originally published online 12 January 2011. [9] Performance / IT Audit Report "What are the progress and impediments / risks in the implementation of the e-Government Transformation Project?" (romanian). http://lex.justice.md/index.php?action=view&view= doc&lang=1&id=373768. [10] VASSIL, Kristjan, Estonian e-Government Ecosystem: Foundation, Applications, Outcomes. 2015. http://pubdocs.worldbank.org/en/165711456838073531/WDR16-BP-Estonian-eGov-ecosystem-Vassil.pdf. [11] eGovernment Benchmark 2017. Taking stock of user-centric design and delivery of digital public services in Europe. https://www.capgemini.com/consulting/wp-content/uploads/ sites/30/2017/11/2017-egovernment-benchmark-insight1.pdf. [12] United Nations e-Government Survey 2016. E-Government in Support of Sustainable Development. http://workspace.unpan.org/sites/Internet/Documents/UNPAN96407.pdf. [13] Public-Private Partnerships in e-Government: Knowledge Map. https://www.infodev.org/infodev-files/resource/InfodevDocuments_821.pdf. [14] Strategic Programme for Technological Modernization of Governance (e-Transformation) http://lex.justice.md/viewdoc.php?action=view&view=doc&id=340301.