E-Citizens Web Portal – Case of Croatia

Martina Tomičić Furjan, Faculty of Organization and Informatics, Varaždin, University of Zagreb, Croatia;
Nikolina Žajdela Hrustek, Faculty of Organization and Informatics, Varaždin, University of Zagreb, Croatia;
Igor Pihir, Faculty of Organization and Informatics, Varaždin, University of Zagreb, Croatia


Electronic government implies the use of information and communication technology (ICT) for improving the way public services are provided to all citizens. In order to create an interface, through which citizens can use these services, web portals are developed. The web portal that represents the interface for the use of services intended for citizens in the Republic of Croatia, as key users, was developed in the frame of e-citizens project, initiated by the Croatian government in year 2013. Since its inception, the portal has been continuously upgraded and complemented by new electronic services. The usage of the e-citizens portal however, despite the availability of services, does not follow the developing trends according to researches by the local Ministry of Administration and the Eurostat data. Citizens access the portal, but mostly to collect information and do not use its advanced additional functionalities. This paper analyses Croatian government web portal, its functionalities, attitudes toward it and its use by citizens. Finally, based on data analysis improvement of the accessibility/usage of Croatian government portal will be proposed.


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Central and Eastern European e|Dem and e|Gov Days 2018

Including a Workshop on Smart Cities organized by the Congress of Local and Regional Authorities of the Council of Europe
Proceedings of the Central and Eastern European E|Dem and E|Gov Days, May 3-4, 2018, Budapest
Facultas, 1. Ed. (14 May 2018), 506 p.
ISBN-10: 9783708917375,
ISBN-13: 978-3708917375,
ASIN: 3708917375506

Editors: Hendrik Hansen, Robert Müller-Török, András Nemeslaki, Alexander Prosser, Dona Scola, Tamás Szádeczky